In-Person Camps (Winter, Spring & Summer):
This section refers to all camps which happen in-person over a school break or holiday.

We want to work with you to accommodate requests for any cancellations. Below are our cancellation policies, refund policies for deposits and full payments, and our satisfaction guarantee. 

• Full Refunds:
  If you have changed your plans and would like a refund for an in-person camp, we will be happy to issue that refund in full (minus any credit card fees) before the established cut-off date for that season. Cut-off dates are as follows: 
  - Spring Camps: March 1
  - Summer Camps: May 15
  - Winter Camps: December 1

• Camp Credit:
  After these dates, and before your first day of camp, refunds will not be issued, but you can request camp credit. Camp credit cannot be exchanged for cash.  This means if you provide a written request to cancel your enrollment after the refund cut-off date as outlined above, but prior to your first day of camp, we will issue you a camp credit valid for 1-year and equal to the total amount paid for the canceled enrollment.  Changes in travel plans, delayed or canceled flights, or other such reasons for not attending camp will not qualify for a refund. We reserve the right to grant exceptions to the stated policy in certain situations. 

• No-Credit Scenarios:
  There are no refunds or credits for campers expelled for inappropriate behavior. Inappropriate behavior includes bringing any weapon to camp, fighting, use of illegal drugs or alcohol, smoking, illegal use of fire, vandalism, stealing, repeatedly displaying an uncooperative attitude, or disrespecting others. Additionally, any other action that, in the directors’ opinion, threatens the health, safety, or well-being of any person or the safe operation of the Camp will result in expulsion. 
  
  Sick days or days missed for any reason do not qualify for a refund or camp credit. 

• Satisfaction Guarantee:
  Ivy Camps USA proudly has a satisfaction guarantee. If you decide that Ivy Camps USA is not the right fit after your first day of camp, please notify us by emailing info@ivycamps.org within 24 hours of your first class meeting. Once we have received notification, we will issue a pro-rated refund for your camp (excluding the cost of the first day and any fees incurred during credit card processing). 
  
  If you have any questions about these policies, please do not hesitate to reach out to us.

Online Classes & Camps:
This section refers to all Ivy Camps USA programming that is hosted online with only one payment.

• Full Refunds:
  If you have changed your plans and would like a refund for any online class or camp, we will be happy to issue that refund in full (minus any credit card fees) 7 days before your camp begins.

• Ivy Camps USA Credit:
  Within 7 days of your start date, and before your first day of camp, refunds will not be issued, but you can request camp credit.  Camp credit cannot be exchanged for cash.  This means if you provide a written request to cancel your enrollment within 7 days of your camp start date, as outlined above, but prior to your first day of camp, we will issue you a camp credit valid for 1-year and equal to the total amount paid for the canceled enrollment. 

• No-Credit Scenarios:
  There are no refunds or credits for campers expelled for inappropriate behavior. Inappropriate behavior includes bringing any weapon to camp, fighting, use of illegal drugs or alcohol, smoking, illegal use of fire, repeatedly displaying an uncooperative attitude, bullying, or disrespecting others. Additionally, any other action that, in the directors’ opinion, threatens the health, safety, or well-being of any person or the safe operation of the camp or class will result in expulsion. 
  
  Sick days or days missed for any reason do not qualify for a refund or camp credit. 

• Satisfaction Guarantee:
  Ivy Camps USA proudly has a satisfaction guarantee. If you decide that Ivy Camps USA is not the right fit after your first day of camp, please notify us by emailing info@ivycamps.org within 24 hours of your first class meeting. Once we have received notification, we will issue a pro-rated refund for your camp (excluding the cost of the first day and any fees incurred during credit card processing). 
  
  If you have any questions about these policies, please do not hesitate to reach out to us. 

Online Subscriptions:
This section refers to our Ivy Camps Membership and other classes which have a recurring charge on a monthly basis.   

• Ivy Camps USA proudly has a satisfaction guarantee. If, after the completion of your initial 1.5-hour session when you first subscribe, you decide that Ivy Camps USA is not for you, please notify us by emailing info@ivycamps.org within 24 hours of your 1st class meeting. Once we have been notified, we will cancel your subscription and issue a pro-rated refund of ¾ of your paid subscription price. 
  
  Sick days or missed days for any reason will not be rescheduled, refunded, or credited. In order to receive a refund, and take advantage of our satisfaction guarantee, your student must attend their full class meeting. 
  
  Example: If you paid $199 USD for a subscription, then decide that the subscription does not work for your family, we will cancel your future subscription payments and refund you $149.25 USD. 
  
  If you have any questions about these policies, please do not hesitate to reach out to us.