Frequently Asked Questions

Group Classes

Including both after-school classes and summer camps

We use the Zoom platform to connect with students from all around the world! Your Zoom link will be emailed to prior to the beginning of your course. You can email at any time if you need any assistance.

Our Curriculum Development Specialists have decades of experience in grade-school education and summer programming. They perform very thorough research and update the curriculum every semester to reflect the latest innovations in education.

Parents are allowed to sit in on courses, but it's not required. You can trust that our expert Program Leads will keep your children active and engaged during the duration of the entire course.

Our Program Leads are current students and recent graduates of the most elite universities in the US, with most of them coming from one of the 8 Ivy League schools. See who they are here.

We offer courses starting throughout the year. We recommend looking through our courses here to see which ones you like and when they start.

Additionally, we can open up private courses at any time zone with a minimum of three students. Contact us if you wish to arrange a private course.

During the school year, we offer classes that last 5 weeks, with class meetings occurring once per week on the same day each week. Each class meeting is 75 minutes in duration. Our semester programs put together multiple 5-week classes into one comprehensive program lasting 15 weeks.

During school breaks, we offer two-week-long programs. Each of these programs have class meetings Monday-Friday for 90 minutes each day.

Individual Tutoring

After getting connected with your tutor, you will be sent a Zoom link where your child and tutor will meet.

After each tutoring session, your tutor will send you a personalized feedback form that includes what was covered, what's next, and any additional information. You are always welcome to sit in on any Zoom session, too!

We have a team of amazing tutors and mentors from America's elite universities. We hand-match students with their tutors based on their needs and interests.

If you need to cancel a tutoring session, please do so more than 24 hours in advance. Otherwise we won't be able to refund your session.

Contact your tutor and as soon as possible.

If you are more than 20 minutes late to your session (without having given your tutor any warning), your session will end and your tutor will log off.

Refund Policy

The fine print. We aim to be as transparent as possible. Please let us know if you have any questions.

Online Interactive Classes and Online Interactive Intensives/Camps

Classes or single-session passes will be billed upon registration.

We have a 100% satisfaction or your money-back guarantee. As a part of this guarantee, you may receive:

full refund within 24 hours after the first class meeting of your class or summer camp program

50% refund within 48 hours after the first class meeting of your class or summer camp program 

No refund after 48 hours of your first class meeting of your class or summer camp program

Instances in which no refund will be provided

Tardiness or not attending class for any reason.

1-1 Tutoring

Payments for tutoring are made up front.

Each session is 60 minutes in duration

If the student chooses not to use all 60 minutes, the session will not be prorated and no partial credit will be granted.

Tutoring sessions are all scheduled in accordance with the availability of both the tutor and the parent/student. As such, there is no refund for tutoring if your student:

Misses a tutoring session without prior notice

Notifies their instructor of their absence or tardiness less than 24 hours ahead of the tutoring session

If a change is made with at least 24 hours notice, a tutor can schedule a makeup session with the student without additional charge.

We have a 100% satisfaction or your money-back guarantee.

As a part of this guarantee, you may receive a full refund on all of your remaining tutoring sessions if:

You decide that tutoring is not for you after your initial tutoring session and notify us by emailing within 24 hours of your first session.

You are ever dissatisfied with a given session and Ivy Camps is unable to rectify the situation – Ivy Camps will refund that individual session.